Workplace Conduct
Hierarchy, forms of address, punctuality, discretion and handling disagreement.
International business etiquette and corporate protocol
The Unwritten Rules of Business Etiquette
Practical training for teams who work with international clients, partners and colleagues.
The programme
Small details make the strongest impressions
Your people already know the formal rules. What shapes how clients and partners see them is everything the rulebook leaves out: how formal to be, when to speak, how to welcome an international visitor and which courtesies put a guest at ease.
Through realistic scenarios and practical exercises, teams learn to handle business situations with confidence, discretion and cultural awareness.
01
Spot the small etiquette mistakes that cost goodwill even when formal procedures have been followed.
02
Read the occasion, the people, their cultural expectations and the right level of formality.
03
Practise realistic business situations so the learning can be applied immediately.
04
Represent the organisation consistently across meetings, correspondence, dining and formal events.
Eight modules
Choose the subjects your team needs
A half day covers four selected modules. A full day covers all eight. Bespoke programmes can be shaped around a particular team, market or client-facing role.
Professional Presence
Business dress, grooming, posture, personal space, eye contact and greetings.
Cross-Cultural Protocol
Titles, formality, business cards, gifts and different professional conventions.
Conversation & Networking
Introductions, small talk, listening and moving confidently through a group.
Meetings & Client Reception
Welcoming visitors, seating, refreshments and protocol for senior guests.
Business Dining
Hosting, ordering, wine service, dietary needs, payment and difficult moments.
Digital Communication
Email, messaging, response expectations, video meetings and AI-assisted writing.
Formal Events & Protocol
Invitations, precedence, receiving lines, seating, speeches, toasts and gifts.
Training formats
Choose the format that fits your diary
Training can provide a concise introduction, cover selected modules or take the team through the complete programme.
01Executive introduction · 90 minutes
02Four selected modules · Half day
03All eight modules · Full day
04Bespoke programme · Built around your team
A restaurant-based business-dining experience can be arranged separately, subject to venue and scheduling.
What your organisation gets
Standards people can apply at work
Short expert input is followed by case studies, observation exercises, simulations and direct feedback. Depending on the format, participants may receive an etiquette reference guide, practical checklists and a personal action card.
A Corporate Signature Etiquette Code can also be commissioned to document the organisation’s preferred standards for workplace conduct, professional appearance, meetings, hospitality, correspondence, dining and events.
Corporate enquiries